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Have questions about your order, or a general enquiry?
FAQ
What’s my size?
To find your perfect size, please refer to our printable size guide PDF for full dimensions.
Where are DresdenGO frames manufactured?
All frames are manufactured in Sydney, Australia, using recycled and recyclable materials.
Can I change or cancel my order?
Unfortunately, we cannot change orders after they’ve been confirmed. However, we may be able to cancel your order if it’s yet to be dispatched. Please contact hello@dresdengo.com.au for help with order cancellations.
What kind of products can I purchase from DresdenGO?
Our product range includes:
• Reading glasses with 1, 1.5, 2 and 2.5 power options. You can check our power guide to find your perfect power.
• Sunglasses with grey and brown tint options to stay safe & stylish under the sun!
• Blue Light Glasses to protect your eyes from the pesky blue light emitted by digital screens.
• Extra arms to customize your frames and give your frames some personality!
We have 22 color options!!
If you need prescription glasses or get your eyes tested, you can visit our sub-brand Dresden Vision.
How much does shipping cost?
Shipping fees depend on your location. Good news is that we offer free shipping if your domestic order is over $125! Use code: Freeshipping.
Which payment methods are accepted?
All Mastercard, Visa ana Amex cards are accepted on our website. We also support Apple Pay, Google Pay, and Paypal. We do not store your credit card or any other financial details.
When will I receive my order?
Delivery times depend on your location. Domestic metro addresses usually take 2–3 business days, while regional and international locations can take up to 2 weeks.
Your order will be delivered either by Australia Post, Sendle or DHL depending on your location. Is your order overdue? Contact hello@dresdengo.com.au for an update.
How do I care for my DresdenGO glasses?
DresdenGO frames
Your Dresden frame is made from an ultra-durable nylon. It’ll give you many years of service if you give it a little care.
Don’t use methylated spirits or any alcohol-based products to clean your frames. It will crack the frame like kryptonite. Wash your frames occasionally to remove oils and grit. If you wear them in a very hot and gritty environment, use a toothbrush and dish soap to clean the groove between the frame and lens – but not your lenses! Check the pin in the hinge every so often. The top of it should sit flush with the arm. Press it firmly in with your finger if it’s not flush. Bring the frame back to us if the pin/hinge gets loose and we’ll sort out a better fit. If you feel your frame could fit better, pop in to us and we’ll adjust it for you. No worries.
Lenses
You will see your best when your precision lenses are clean. So, to get the best vision, clean your lenses daily (or more often if you’re in a hot or dusty environment). Here’s how:
Rinse the lenses under cold water to wash away grit and dust. Apply lens cleaner solution or liquid detergent to both surfaces of the lenses. Gently rub the lens with your fingertips or a clean lens cloth to remove oils, smudges, and fingerprints. Rinse under cold water. Polish with a lens cloth or soft, lint-free tissue.
What warranty do DresdenGO products come with?
10 year unlimited warranty on frames
DresdenGO frames are made to last and come with a 10 year, no caveat warranty. If your frames break within the warranty period, we’ll replace them. You can either take them into one of our stores or arrange to send your broken frames via post. You’ll only need to cover the postage costs for the replacement (if required).
Note: if the colour is unavailable, we’ll substitute it for the closest match.
2 year producer warranty on lenses
Against production flaws like crazing, cracking, discoloration, delamination, or peeling; our lenses are covered by a 2-year warranty. The warranty is void if the items are harmed as a result of careless handling that causes scratches or delamination.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure do not amount to a major failure.
30 day money back guarantee
If you change your mind about any purchase, you can get your money back in the first 30 days, no questions asked.
If there’s a problem with any of your purchases, we’ll always try to fix it, but you’re entitled to your money back if you’re not happy for whatever reason.
